Committed to Your
Health and Safety
Our thoughts are with everyone affected by the Coronavirus.
Throughout this rapidly evolving situation, the health and safety of our customers and team members remains our top priority. We’ve instituted a pandemic plan across our organization that includes health and safety protocols that will allow us to continue to serve you. Below you’ll find the latest information on steps we’re taking to support our commitment to keeping everyone safe and operations up and running.
Throughout this rapidly evolving situation, the health and safety of our customers and team members remains our top priority. We’ve activated our pandemic plan across our organization that includes health and safety protocols which allow us to continue to serve you and take additional measures to help protect the health and safety of our team members. Below you’ll ﬁnd the latest information on steps we’re taking to support our commitment to keeping everyone safe and operations up and running.
- By providing hardware, safety, personal protection equipment and other MRO products, Grainger is an “essential business” for customers, including government agencies, hospitals, ﬁrst responders, food producers, utilities and pharmaceutical manufacturers.
- Our distribution centers remain open, and orders may be placed for curbside pickup at our branch locations. Our customer service center representatives also remain ready to assist you.
- Inventory positions remain strong in categories not directly impacted by the pandemic.
- There are certain pandemic-related products where we have limited inventory and unknown replenishment timing, including select personal protective equipment and sanitation products. These will be noted as unavailable for purchase on Grainger.ca®.
- To ensure the health and safety of the nation, we are working ﬁrst with the government to ensure emergency responders and hospitals have appropriate resources to assist those impacted by this virus.
Coronavirus (COVID‑19) How Grainger is Preparing and Responding.
A Message from DG Macpherson and Dee Merriwether
All of us at Grainger are committed to helping you keep your operations up and running during the coronavirus (COVID‑19) pandemic. The health and safety of our team members, customers and business partners are at the center of all our decisions and response efforts.
By providing hardware, safety, personal protection equipment and other MRO products, Grainger is an “essential business” for customers, including government agencies, hospitals, ﬁrst responders, food producers, utilities and pharmaceutical manufacturers. We are committed to doing all we can to stay open to serve you so you can serve our communities and those in need.
Several weeks ago, Grainger established a task force to plan for the potential impacts of the coronavirus, has worked with health ofﬁcials, and is closely monitoring the latest reports from the Public Health Agency of Canada and the World Health Organization (WHO). To handle the unprecedented demand for product, our teams across the business—from your local branch staff and distribution center associates to our sellers and customer service centre representatives—have tirelessly worked to support customers. We appreciate your patience and understanding as we work to help you keep working.
While this is not an exhaustive list, here are some of the actions Grainger is taking across our business:
We are ready to serve you at our locations across the country. We’ve augmented our cleaning protocols and have communicated Public Health Agency of Canada guidelines about hygiene to all team members. While our branches and service centers remain open, we have made the difficult decision to close branches and service centers to walk-in traffic, however we are offering curbside service at all of our branch and service centers for customers to pick up or place orders. We ask that customers with symptoms, or who may have been exposed, to refrain from utilizing curbside service. As always, you can have your product delivered by ordering on Grainger.ca® or through 1‑888‑602‑0000.
Our Sales Representatives and Inventory Management Professionals
To help navigate the uncertainty of the pandemic, our sellers are ready and able to help you and our inventory management professionals are actively servicing KeepStock accounts. Even if your facility is closed or has implemented restrictions on access, Grainger team members are able to connect virtually and link you to relevant Grainger solutions.
Product and Order Priority
We are leveraging our capable supplier network to replenish and restock our distribution centers and branches to get you what you need.
Like others, we are seeing unprecedented demand for personal protective equipment like face masks, hand sanitizers and cleaning supplies. To ensure the health and safety of the nation, we are working ﬁrst with government customers so emergency responders and hospitals have appropriate resources to assist those impacted by this virus. All other orders are arranged based on Grainger inventory management commitments, contract obligations and order timing.
Our Team Members
In order to minimize exposure and slow down the rate of infection, we have established a mandatory work remote policy for all team members who can. For team members who must be on site to serve our customers, we are augmenting cleaning procedures, implementing Public Health Agency of Canada and WHO guidelines and instituting social distancing practices at Grainger locations. We will continue to evaluate our actions to help keep our team members safe and our customers working.
We want to thank you for your support and understanding during a rapidly evolving situation as we make every effort to support our customers, team members and the communities we serve.
On behalf of all of us at Grainger, thank you for your continued business.
Chairman and CEO
Senior Vice President and President
North American Sales and Services
Frequently Asked Questions
For team members working in Grainger locations, we are taking additional precautions by continuing to augment cleaning procedures, implementing the guidelines from Public Health Agency of Canada and WHO, and instituting social distancing practices wherever possible. We will continue to evaluate our actions and adjust to ensure we are taking the right steps to keep our team members safe and our customers working.
Grainger provides a number of benefits to support our team members during this time, including pandemic pay, telemedicine services and emotional wellbeing/care solutions. We’ve also updated our travel policies for associates, following the U.S. Department of State and CDC’s guidance on international and domestic travel.
If a team member is diagnosed with COVID‑19 or advised by health or government officials to self-quarantine due to direct COVID‑19 exposure, they’ll continue to be paid during that time. And as always, we’re encouraging team members who are sick to stay home.
Who do I contact for other questions?
For product or account needs, please reach out to your sales representative or call 1‑888‑602‑0000. For media or investor questions, please contact 847‑535‑5678.