Accessibility Policies and Notice

Acklands-Grainger is committed to providing equal treatment and opportunity to people with disabilities with respect to accessing services, accommodation and employment in a way that respects their dignity and independence. AGI is committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (" AODA").

View our Accessibility Policies

View our Multi-Year Accessibility Plan

View our Summary of Customer Service Policy


Notice of AODA Policy and Feedback Process

Provision of Goods or Services to People with Disabilities in Ontario

At Acklands-Grainger Inc., we strive to improve accessibility for our customers with disabilities. Pursuant to the Accessibility for Ontarians with Disabilities Act, we have developed Accessibility Policies which are available at and upon request at our branches.

We welcome any comments, questions and suggestions you may have about the provision of our goods or services to people with disabilities in Ontario. Please contact us as follows to share your comments.

At our branches, by email, in person or by phone.

By mail, write to:

Acklands-Grainger Inc.,
123 Commerce Valley Drive East, Suite 700
Thornhill, Ontario L3T 7W8
Attention: Senior Director, CE Operations

Email us here

Phone number: 1-800-668-8989

Thank you,
Acklands-Grainger Inc.